GNT cần tuyển Customer Service Manager

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GNT cần tuyển Customer Service Manager

[Employment] GNT cần tuyển Customer Service Manager	05/03/2012 09:55:26 (+0700) \| #1 \| 256906

thoHR
Member

Joined: 02/02/2012 22:42:21
Messages: 14
Offline

JD:
Providing help and advice to customers using your organisation's products or services;
Communicating courteously with customers by telephone, email, letter and face to face;
Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
Reports and analysis the customer service that your organisation provides;
visiting customers to provide a one-to-one service;
developing feedback or complaints procedures for customers to use;
developing customer service procedures, policies and standards for your organisation or department;
meeting with other managers to discuss possible improvements to customer service;

JR:
Team Management
Customer Service
Support 24/24
Technical and Business
Communication
Process
Teamwork

Please contact me via skype for more infos: tho.lai Or send CV to: tholai.hr@gmail.com

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