<![CDATA[Latest posts for the topic "IT Helpdesk for an US Company - Hanoi"]]> /hvaonline/posts/list/44.html JForum - http://www.jforum.net IT Helpdesk for an US Company - Hanoi IT Helpdesk for one of world's biggest IT Companies Job Description: - Receive customer call - Remote diagnose problem with customer over phone, provide customer solution to fix problem (FOP and CRU) or - To identify if on-site is needed - inform appropriate engineer to take over. - Raise part order to solve problem - Follow up with customer to update / close status of services call - problem ownership - Take online training courses to empower/enhance skill for daily jobs. - Report activity and time clocking promptly and accurately - Ensure quality of service within specified target - customer centric - Report / Escalate to leader/manager when needed - Work on shift in turn (dayshift/nightshift/weekend/public holidays) Qualifications: - Higher Diploma or Degree in IT or related fields - Good knowledge for Personal Computer or notebooks - Good knowledge for Windows OS , Microsoft office etc - IT related with at least at least 3 months providing direct support to customer will be advaantages - Average English or above ( level B or C ) - Objection handling is prefered - Basic telephony & Call handling skill or higher is prefered - Team player - Be willing to work on shift LOCATION & SALARY + Hanoi + Salary: 300$ Contact Company name: First Alliances Co Ltd. Company address: 37 Ton Duc Thang Street, District 1, Suite 609, Saigon Trade Center, Ho Chi Minh City, Vietnam Web: www.firstalliances.net Contact name: Thụy BUI (Mr.) – Recruitment Consultant Tel : (848) 39 10 20 80 – ext : 215 Mob : 0122 276 1079 Fax: (848) 39 10 20 79 Email: thuybui@firstalliances.net Please send your newest Photo & English CV to thuybui@firstalliances.net for further processes.]]> /hvaonline/posts/list/27617.html#168883 /hvaonline/posts/list/27617.html#168883 GMT Re: IT Helpdesk for an US Company - Hanoi /hvaonline/posts/list/27617.html#173284 /hvaonline/posts/list/27617.html#173284 GMT Re: IT Helpdesk for an US Company - Hanoi /hvaonline/posts/list/27617.html#173288 /hvaonline/posts/list/27617.html#173288 GMT Re: IT Helpdesk for an US Company - Hanoi /hvaonline/posts/list/27617.html#173754 /hvaonline/posts/list/27617.html#173754 GMT Re: IT Helpdesk for an US Company - Hanoi /hvaonline/posts/list/27617.html#180717 /hvaonline/posts/list/27617.html#180717 GMT IT Helpdesk for an US Company - Hanoi /hvaonline/posts/list/27617.html#184083 /hvaonline/posts/list/27617.html#184083 GMT IT Helpdesk for an US Company - Hanoi /hvaonline/posts/list/27617.html#184102 /hvaonline/posts/list/27617.html#184102 GMT IT Helpdesk for an US Company - Hanoi /hvaonline/posts/list/27617.html#195219 /hvaonline/posts/list/27617.html#195219 GMT IT for an US Company - Hanoi /hvaonline/posts/list/27617.html#195470 /hvaonline/posts/list/27617.html#195470 GMT IT for an US Company - Hanoi

thuannghich wrote:
anh ơi cho em hỏi vẫn còn là sv có được không anh ? có cho phép làm bán thời gian không anh !  
Rất tiếc không được em ơi. Phải tốt nghiệp rồi, cao đẳng hay đại học đều được. Và phải làm theo ca, có khi phải làm ca đêm nữa (lương ca đêm). Có thêm meal allowance. Hỗ trợ khách hàng các sản phẩm của Lenovo, IBM. Vấn đề nào không tư vấn qua điện thoại được thì sẽ cử engineer hỗ trợ khách hàng tận nơi (đối với sever) hoặc khách hàng đem sản phẩm lên trung tâm cho kỹ sư kiểm tra (đối với sản phẩm laptop, desktop...)]]> /hvaonline/posts/list/27617.html#195517 /hvaonline/posts/list/27617.html#195517 GMT IT Hel pdesk for an US Company - Hanoi /hvaonline/posts/list/27617.html#196254 /hvaonline/posts/list/27617.html#196254 GMT